ManyChat replacement for businesses in Malaysia

Instant messaging is now influencing the path to purchase. 

For this reason, chat management has become essential for e-commerce businesses. It has the potential to provide a variety of benefits for companies, from the development of a brand story to the improvement of customer satisfaction. It can even directly impact your sales revenue. 

As a result, most have begun to focus on constructing an effective customer care department to engage customers on an immediate basis. One of the common examples is the incorporation of chatbots in automating interactive conversations via Instagram Direct Messages, Facebook Messenger, and even SMS to improve the brand's reach and visibility. This explains why ManyChat, one of the service providers for chat management, has acquired a certain level of popularity in Malaysia.

ManyChat has a pretty straightforward and simple-to-understand dashboard where users are able to easily access a menu with several settings on the left and the content of each part on the right side of the screen. The ease of use and simplicity are also facilitated by the two different types of interfaces it provides the Basic Builder and the Flow Builder, features which attract a great deal of attention from its many users. 

However, what the users often do not realise, is that there are many alternatives to this chat management platform. It is crucial for all business owners to research and explore the availability of other providers to own the very best interest of their company.

Difference between SleekFlow and ManyChat

To begin with, it is fair to say that ManyChat is a great app for start-ups and small-scale companies. But if you are looking for scaling up your business, SleekFlow is your best option. 

1. Omnichannel messaging

Despite the fact that ManyChat provides users with a multi-channel chatbox experience, the number of messaging apps available is limited. On SleekFlow, other than WhatsApp, Facebook Messenger, Instagram Business, and SMS, even LINE, WeChat, Telegram, and Viber are linkable!

Furthermore, ManyChat only supports Twilio bridging for SMS messaging while SleekFlow allows the full integration of Twilio to be used for both SMS messaging and WhatsApp. To create a Twilio account for free, just follow SleekFlow’s simple step-by-step instructions. Since we are outside of Canada, the US, and the UK, the options on ManyChat are indeed rather limited.

2. Inbox features

Built and improved consistently with customer feedback, SleekFlow also delivers additional features tailored for customer support, marketing, and sales. Other than the all-in-one omnichannel platform, conversations can be automatically assigned to co-workers, ensuring that those responsible for the customers get notifications and that all customers receive immediate assistance. Collaborators can also be added to manage the customers simultaneously, and reply at the exact same time. There is even a section for you to add internal notes, where messages sent into the chat box are only visible to your teammates, but not to the customers!

While ManyChat enables multiple users to reply to clients one-on-one, the extra functions are quite restricted. Here are the reasons why:

Firstly, each conversation needs to be assigned manually, and to one single person only. For businesses with a large volume of enquiries and customer databases, this process and be tiring and time-consuming.

Secondly, as for the notes section, even though ManyChat has built a mini tab for different employees to leave minute details, they can only be typed out in that specific box as a notepad. This means that they can be accidentally deleted or information may accumulate over time and become outdated. It can get confusing when the conversation is passed on to others.

3. Social CRM

Handling customer relationships can be overwhelming. We need to compile all the customer information, categorise them into different segments, and constantly update them to maximise efficiency.

The good news is that the Hubspot integration is accessible on both SleekFlow and ManyChat, making it convenient for businesses who have an existing Hubspot account for their CRM. Other similarities include the contact labels in SleekFlow and the contact tags in ManyChat, the availability of data analysis, and actionable insights for refined targeting.

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